Refunds & Returns
Last updated: 14 September 2026
Read this first. This site sells nothing, takes no payment and issues no refund. Every order is placed on the seller's own site for your country. A refund is requested there, granted there and paid there.
The seller's 30 day money back guarantee
The seller states a 30 day money back guarantee on its offer pages. That is a commercial promise made by the seller, not a legal right, and the conditions belong to the seller: the window, whether the box has to be returned, who pays the return postage and how long the money takes to come back. Read the seller's own refund page at the checkout before you order, and keep the confirmation email.
Your legal rights, country by country
The guarantee above sits on top of whatever the law already gives you. It never replaces it.
| Country | What the law gives you |
|---|---|
| United Kingdom | Under the Consumer Contracts Regulations 2013 you normally have 14 days from delivery to cancel an online order without giving a reason, and a further 14 days to send the goods back. Sealed goods that are unsealed for health or hygiene reasons can be excluded, so do not open the box if you intend to cancel. The Consumer Rights Act 2015 also covers goods that are faulty or not as described. |
| Canada | There is no single federal cooling off period for an ordinary online purchase. Several provinces give one for specific kinds of contract, and Quebec's Consumer Protection Act is the strongest. Beyond that you rely on the seller's own policy and on provincial consumer protection law. |
| United States | There is no general right to change your mind on an online purchase. The FTC's Cooling-Off Rule covers door to door type sales, not normal online orders. What you have is the seller's own policy, plus the FTC rules on how a seller must honour the policy it advertises. |
| Australia | There is no general cooling off period, but the Australian Consumer Law gives consumer guarantees that cannot be signed away: goods must be of acceptable quality, match their description and be fit for purpose. If they are not, you are entitled to a repair, replacement or refund. |
| New Zealand | There is no general cooling off period, but the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply: goods must be of acceptable quality and as described, and misleading claims are unlawful. |
If something goes wrong
- Write to the seller first, using the address on your confirmation email. Keep a copy.
- If the seller does not respond, ask your card issuer or PayPal about a chargeback. There is a time limit, so do not leave it.
- If you want to report the seller: reportfraud.ftc.gov in the United States, the Competition Bureau in Canada, Citizens Advice or Trading Standards in the United Kingdom, the ACCC in Australia, and the Commerce Commission in New Zealand.
Refunds from this site
None are possible, because this site has never charged you anything. If you believe you paid this site, you did not: check the name on your card statement and write to that seller.